To request a Paris Metro ticket, RER Ticket, bus ticket or pass refund due to double charge/payment when purchasing a Paris Metro RER ticket or pass, via train station ticket window or Paris ticket vending machine, please write the RATP Customer Service team via the following web form with relevant details, image of proof of purchase, where a refund can be sent, etc.:
The Paris transit authority customer service team will respond via email normally within 48 hours of your request.
You can also contact Paris train customer service via Twitter although most requests will end up with a request to contact their customer service team via the above form or by letter mail, explained further below.
Keep in mind that requests for refund from Paris train authorities for Paris train service interruptions that are beyond the control of the RATP will be refused. Examples of such situations include:
- Paris train service interruptions / delays due to security concerns such as suspicious packages / luggage abandoned on trains or train stations requiring evacuation and safety procedures
- accidents involving bodily harm to passengers causing delays to the train service to allow for medical assistance to perform their work
- delays & interruption of train service due to rail line construction works for which there was notification published online and at the stations and there are replacement bus / shuttle services in place during the service interruption
To get a refund on unused Paris Metro / RER tickets / Orlybus tickets / Roissybus tickets, Paris Visite, Ticket Mobilis, you can mail RATP Customer Service (Service Clientele) at the following address with your unused tickets, the receipt of purchase and explanatory letter with name / return address:
RATP Customer Service
75564 PARIS CEDEX 12
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