Got stuck in train for 4 hours, how do i get my money back?

By | May 12, 2019 | in
Anonymous asked May 12, 2019

I took the train from CDG that was going to Paris, we got stuck in a tunnel for 4 hours and when we got evacueted a woman from RER said we could take a taxi and i would get my money back from RER. How do i get my money back? Who can I call og send an email?

1 answer

Staff 5 days ago

Your best bet is to contact the Paris city train authority, RATP, through their contact form and lodging your request:
https://www.ratp.fr/contacts/client
 
If you're still in Paris now you can call the local customer service number:

Service clientèle RATP
3424 (Service gratuit + prix d’un appel)

And finally by mail here:

RATP Service clientèle
TSA 81250
75564 PARIS Cedex 12

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